How the Next Generation of Seniors Is Reshaping Senior Living | Traci Taylor-Roberts

Описание: The senior living industry is at a pivotal turning point, and this episode of Bridge the Gap captures exactly why. Josh and Lucas sit down with returning guest Traci Taylor-Roberts, newly appointed CEO of Harmony Senior Services, to discuss leadership transitions, portfolio growth, and, most importantly, the changing expectations of today’s senior living customer. From resident advisory boards and technology feedback loops to customization in design and resident-led programming, this conversation highlights how listening to residents is becoming a competitive advantage.

Key Topics:
Why structure, technology, and people must evolve together
Resident advisory boards as a tool for engagement and innovation
How technology expectations are changing in senior living
Designing communities with, not just for, residents
Why the future of senior living is partnership-driven
Meet the Hosts:

Josh Crisp:   / joshcrispsocial  

Lucas McCurdy:   / lucasmccurdyseniorlivingfan  

Connect with Our Guest
Traci Taylor-Roberts:   / traci-taylor-roberts-07094165  

For more information about the podcast, visit btgvoice.com

Sponsored by Aline, Gibson Insurance, NIC MAP, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction, and Solinity.

Produced by Grit and Gravel Marketing.

Timestamps:
00:41 – Welcome to Bridge the Gap & introduction of Tracy Taylor
01:00 – Tracy’s transition to CEO at Harmony Senior Services
01:45 – Harmony’s footprint and community portfolio overview
02:34 – Community size, care levels, and operational scale
02:53 – Early priorities: structure, technology, and people
04:31 – Meeting residents and building feedback loops
05:25 – Resident advisory boards and problem-solving at scale
06:47 – A new generation demanding technology
08:11 – Development plans and geographic strategy
09:28 – Partnering with residents instead of “serving” them
11:12 – Residents as marketers and community leaders
12:23 – Refreshing communities and staying relevant
13:35 – Customization and design flexibility in senior living
15:06 – Balancing customization with operational efficiency
16:15 – Ambassador program and industry collaboration
17:35 – Why new voices and ideas matter in senior living