Troubleshooting IT Agent Issues: Groups, Discovery Actions & Removing Duplicate Agents
Автор: Lansweeper
Загружено: 2026-03-13
Просмотров: 7
Описание:
Diagnose and fix common IT Agent problems in Lansweeper. This video walks through a structured troubleshooting checklist: verify the agent appears under Discovery Systems, confirm it is assigned to the correct group, check that the group has an associated discovery action with the right trigger schedule, and reassign the agent if needed. Learn more with the Lansweeper Academy: https://www.lansweeper.com/academy/
You'll learn an important distinction that often causes confusion: the Discovery System (the agent) and the Asset (the inventory record) are two separate entries in Lansweeper. Deleting one does not delete the other. If you need to fully remove an agent-discovered asset, you must delete both the system and the asset from their respective locations. The video includes a real-world example of resolving duplicate agent entries caused by reinstalling, and the fix: delete both the asset and discovery system records, then reinstall the agent fresh and assign it to the proper group with the correct discovery action. If issues persist after these steps, reach out to Lansweeper support through the community portal.
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