#36 - What Climbing Kilimanjaro Taught Me About Hospitality

Описание: Donate to Melanie's Ascent: https://www.melaniesascent.ca/

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Peter climbed Mount Kilimanjaro as part of Melanie's Ascent, raising over $300,000 for domestic violence victims. What started as a fundraising trek became a masterclass in hospitality, service excellence, and tourism's real impact on communities.

In this episode, Peter shares stories from 8 days on the mountain with 11 hikers and 55 crew members, revealing how Tanzanian guides and porters delivered six-star service at 19,000 feet. From tables and chairs set up for tea breaks to porters thanking tourists for meaningful work, the experience reshaped Peter's understanding of what great hospitality actually means.

Plus: The AI revelation Peter had on the flight home that changed how he thinks about technology in tourism.

Chapter Timestamps:
00:05 – Intro & Melanie's Ascent Fundraiser
01:17 – How This Trip Started
04:16 – Fundraising Success ($300k+)
04:24 – Trip Preparation & The Team
05:55 – The Numbers: 11 Hikers, 55 Crew, 8 Days
06:24 – Altezza Travel & The People of Tanzania
09:06 – Direct Impact of Tourism on Livelihoods
12:12 – Cultural Experience: Singing, Dancing, Traditions
14:50 – Technology on the Mountain
18:40 – Internet Connectivity & Future Implications
22:18 – Summit Night Experience
24:43 – Post-Trip: Vibe Working on the Flight Home
26:37 – Creating a Calendar with Claude AI at 38,000 Feet
29:49 – AI Adoption Insights from Fellow Hikers
34:23 – Service Excellence Lessons for Tourism
42:08 – Tipping Culture Reality Check
45:17 – People & Culture First

Listen on Spotify: https://open.spotify.com/episode/3DlB...

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#AIinTourism #Hospitality #TourismAI #ServiceExcellence #Kilimanjaro