The problem isn't the driver - it's leadership.

Описание: What does it take to build a final-mile delivery network that covers every ZIP code in Arizona and scales into Nevada/Utah without relying on independent contractors?

In this clip, Jason Burns sits down with Ken Reynolds, Founder & CEO of Accurate Cargo Delivery, to break down how an air freight cartage company evolved into a diversified final mile operation with ~95 vehicles, including 26’ box trucks and semis with liftgates, plus dedicated fleet replacement services for customers who don’t want the liability of owning trucks and managing drivers.

Ken shares real operator lessons on:

✅building route density (the “hook” account that starts it all)
✅why Accurate is 100% W2
✅service recovery and protecting your reputation
✅safety-first culture (and why it’s non-negotiable)
✅where AI fits in customer service without removing the human touch
✅If you’re a carrier, 3PL, shipper, or final mile operator, this is a masterclass in scaling the “in-between” that keeps supply chains moving.

Connect with Ken:
  / kenreynolds  
accuratecargo.com

01:54 Intro + why “the in-between” matters
02:59 Accurate Cargo origin: air freight cartage → final mile
03:59 Coverage: every ZIP in Arizona + parts of NV/UT
05:04 Fleet size & equipment (box trucks, semis, liftgates)
06:09 Final mile definition: residence, business, DC
06:59 Why Accurate is 100% W2 (no ICs)
07:59 Verticals served: HVAC, beauty, construction, grocery, hazmat
09:04 Dedicated fleet replacement vs commingled routes
10:19 Pricing approach: not one-size-fits-all (weight/distance/pallet)
11:59 Building route density: the “hook” + rural routing strategy
13:59 Ken’s origin story: real estate → trucking entrepreneur
15:59 First big break: PetSmart freight + making it happen fast
18:14 Responsiveness: cell phone mindset + reputation management
20:04 Service recovery story (late-night delivery) + “hotshot” solution
21:59 Culture shift: mentor vs manager + respect for drivers
23:59 Safety as #1 (seatbelts, speed, hourly pay = slow down)
26:04 Tech: driver cameras as exoneration + distraction prevention
27:59 AI in customer service: automate the “robot work,” keep humans
30:04 Book moment: “Your Next Five Moves” + critical thinking
31:59 Last-to-First moment: hiring a COO + leading from 10,000 feet
34:04 Close + how Accurate empowers drivers (quarterly 1:1s)

📌 Shoutout to our Sponsors!

Dropoff Inc.
https://www.dropoff.com/
[email protected]
+1 888-376-7633

GigSafe
https://www.gigsafe.com/
+1 407-496-9882

Deliver Different
https://deliverdifferent.com/

SCI
https://sciadmin.com/

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