Transforming Customer Success with AI

Описание: AI tools are everywhere, but how do you separate the hype from the real innovation?

In today’s episode of ROAR AI Solutions, I sit down with Zach Hawley, Founder and CEO of Steerco - the company behind one of the most exciting innovations in Customer Success today.

If you’ve ever wondered what happens when AI stops being a buzzword and starts solving real problems, this conversation is for you. Zach shares how Steerco helps Customer Success Managers and account teams automate everything from QBR decks to success plans.

We also dive into some powerful lessons for tech leaders and founders:
✔️ Why waiting “just one more year” to adopt AI could leave your company behind
✔️ How large organizations can move faster without losing alignment
✔️ The mindset shift that helps teams embrace AI instead of fearing it

This was such an inspiring chat about innovation, leadership, and the real future of AI at work. Whether you’re a startup founder, enterprise executive, or just curious about where AI is taking us next, you’ll walk away from this episode with a new perspective on what’s possible.

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Timestamps:
00:00 – Welcome to ROAR AI Solutions
01:20 – Meet Zach Hawley & the Steerco story
06:10 – Why Customer Success teams are burning out
10:45 – Automating the work no one wants to do
18:30 – How to align teams during AI-driven change
26:50 – The danger of waiting too long to adopt AI
34:15 – What separates real AI innovation from hype
41:00 – Zach’s advice to every startup founder
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Guest:
Zachary Hawley, CEO/Founder - Steerco
Website: https://getsteerco.com
LinkedIn:   / steerco-analytics  

Connect with Host:
Denise Powell
Founder, ROAR AI Solutions
Website: https://roaraisolutions.com
Contact: [email protected]

If you enjoyed this episode, don’t forget to like, subscribe, and share , it helps us reach more innovators who are ready to lead in the age of AI.

#AIPodcast #CustomerSuccess #AIinBusiness #TechLeadership #FutureofWork #Automation