Coveo for ServiceNow: AI-powered servicenow search engine and recommendations

Описание: Elevate your customer and employee experience with Coveo’s AI-powered ServiceNow search engine and recommendations. Unify content across multiple sources, increase agent proficiency, create engaging employee experience, and more with Coveo for ServiceNow.


-ServiceNow for IT Service Management:
• Leverage Coveo to increase the productivity of your service agents by surfacing the right content at the right time directly in their ServiceNow incident console – no matter where that knowledge resides.
• Improve the success of your self-service channel by providing employees the most relevant content according to their context and intent of their request.

-ServiceNow for HR Service Delivery:
• Reduce portal fatigue and create the effortless self-service experiences your employees have come to expect.
• Upskill teams proactively with AI-powered recommendations for content and training.

-ServiceNow for Customer Support Management:
• Increase support agent productivity by surfacing the right content at the right time directly in their ServiceNow case console– no matter where that knowledge resides.
• Deliver effortless customer experiences with AI-powered content for your communities, virtual agent chat or case deflection workflows.

Learn more at https://www.coveo.com/en/integrations...