How Top MSPs Turn Automation into Proof of Value
Автор: Alternative Payments
Загружено: 2025-12-09
Просмотров: 49
Описание:
Good automation is invisible — and that's the problem. When everything works smoothly, clients forget how much effort it used to take. Alex Golden (HaloPSA) and Steve Taylor (Alternative Payments) show you how to use reporting to surface automation impact and prove your value in ways clients actually understand.
What you'll learn:
✅ How to use Halo's reporting and Query Builder to identify your highest-volume ticket types
✅ How AI insights can analyze technical resolutions and surface automation opportunities
✅ The difference between ticket rules, workflows, and runbooks — and when to use each
✅ How to set up AI auto-triage to categorize tickets without manual intervention
✅ How to translate automation results into client-ready metrics for QBRs
Speakers:
📣 Alex Golden (HaloPSA)
📣 Steve Taylor (Alternative Payments)
Links:
🔗 Alternative Payments: https://alternativepayments.io
🔗 Book a demo: https://go.alternativepayments.io/see...
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