Remove a Product License from a User in GoTo Admin

Описание: Product licenses are required to use various GoTo products, including GoTo Connect and GoTo Webinar.

If you use the GoTo Admin portal, you are billed for the number of licenses you have. To learn more about accessing and identifying your billing portal, view this article: https://support.goto.com/connect/help...

Job responsibilities may change for one of your users who no longer needs a specific license.

Removing a license from a user will not remove it from your account. The license can then be assigned to another user. If you want to delete a license, contact our Support team.

Also, removing a GoTo Connect Standard license from a user does not remove the user's Contact Center license. You must manually remove the user as an agent or supervisor from all call queues, outbound queues, etc. Although I will not be demonstrating this, users can be removed from queues in the queue settings.

To learn more about product licenses in GoTo Admin, please view this playlist:    • GoTo Product Licenses  

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TIMECODE CHAPTERS

00:00 Introduction
01:19 The differences between GoTo admin billing portals
02:43 Remove a product license from a user
04:05 End credits
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