40. TQM (Total Quality Management) I | Lean Thinking course (english revised subtitles)
Автор: LeanKin
Загружено: 2022-12-03
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Video included in the playlist: • 1. Lean Manufacturing course. Introduction...
Next chapter: • 41. TQM II: QFD - AMFE - DEE - SPC. Qualit...
TQM (Total Quality Management):
Introduction: specification compliance, utility increase and customer satisfaction
Distinction between product and process quality
Relationship between TQM and Lean: complementary methodologies but TQM should start earlier
Comparison and evolution of classic Quality Control vs.TQM
Contributions of the gurus: Deming, Juran, Ishikawa, Taguchi...
Quality and non-quality costs
TQM techniques associated with the Quality deployment process
7 classic Quality Tools: Ishikawa, Pareto, Control Chart, Data Sheets, Histogram, Scatterplot and Data Stratification
Certification process, document structure and main content of ISO 9001
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