9-1-1 Back up After Outage in Southwest Missouri

Описание: STONE COUNTY, Mo.-- After a brief outage of 9-1-1 emergency system in much of Southwest Missouri, service has been restored.

The system's administrators in Taney County listed 9 counties affected by what they say was a glitch in the system. 

Administrators say their back up system kicked in automatically when the main one went down.

Scott Williams is Executive Director of Stone County 9-1-1 Services.

"The 9-1-1 trunks went down but you know....everything is still being re-routed and we're not missing any calls whatsoever," Williams said.

The call are re-routed to their administration lines, where dispatchers are able to retrieve them right away.

The counties affected were Taney, Stone, Barry Christian, Dallas, Dade, Dent, Laclede and Boone. 

Williams explained how the system reroutes through Jefferson City. 

"It's a big huge data base a router that decides ..alright that phone call originated in Stone County..so I need to send that call to Stone County's 9-1-1 PSAP.

The dispatchers who take these emergency calls everyday, were ready.

"It's pretty routine still. We just answer phones, said Alicia Stults, an emergency operator in Stone County, "It's just we may slip up and say Stone County Central when you've called 9-1-1 which may throw you off for a minute. But we're pretty experienced in just proceeding with calls and figuring out what's going on," she said, "We did get a new phone system called Viper recently. And of course with any new integrated system that you're putting in you're going to experience issues. So, with Century Link and our techs that we've brought in here, we've experienced a few issues and have been able to resolve them pretty quickly. Nothing hs interrupted our emergency services here."

A couple of counties did report that people calling from cell phones were having a little trouble getting re-routed, but it was only for a short time.