Microsoft’s Agentic Sales and Service Capabilities

Описание: 🚀 Agentic AI for Sales & Service — On Demand

This session explored Microsoft’s new Agentic Sales and Service capabilities and how they transformed the way sales and service teams worked across Dynamics 365, Salesforce, and Microsoft 365 Copilot.

Unlike traditional copilots, Microsoft’s next generation of agentic AI demonstrated how goal‑driven agents could reason, take action, and collaborate across Outlook, Teams, and Microsoft Office—helping teams close deals faster, resolve cases more effectively, and deliver better customer experiences.

🔍 What Was Covered
*An overview of Microsoft Agentic Sales & Service and what set these agents apart
*How agentic AI accelerated lead research, qualification, customer outreach, and case resolution
*How these agents worked seamlessly across:
**Dynamics 365 Sales & Customer Service
**Salesforce
**Microsoft 365 Copilot

👥 Who This Was For
*Sales and Service leaders
*Dynamics 365 users
*Salesforce users
*Microsoft 365 Copilot users
*CRM administrators, solution architects, and IT decision‑makers

💡 Why It Mattered
*Attendees gained a clear understanding of Microsoft’s agentic AI strategy for Sales and Service and saw how AI agents enhanced productivity and outcomes—without replacing existing CRM investments.
*If you’re exploring how AI can modernize sales and service while working alongside your current tools, this session delivered practical insight and real‑world value.