M3: Front Office Operations | Basic Hotel Management Certification Course

Описание: 🎓 Basic Hotel Management Certification Course Free by EFOS.in
📚 Module 3: Front Office Operations

📌 Welcome to the third module of our Hospitality & Tourism learning series!

In this video, you will learn about Front Office Operations, Front Office Software, and Guest Handling in hotels. You will explore how the Front Office functions as the control center of the hotel and how front office software helps manage reservations, check-ins, check-outs, room allocation, billing, and guest records efficiently.

You will also understand the importance of guest handling, including welcoming guests, understanding their needs, providing information, handling complaints, and ensuring guest satisfaction. This section explains how technology, professionalism, communication, and coordination with departments like housekeeping, maintenance, and food & beverage help the Front Office deliver smooth operations and create a positive and memorable guest experience.

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