Chat about creating seamless customer experiences with multichannel orchestration

Описание: Uncover the value of combining a multi-channel communication strategy with automated, rules-based orchestration. With today’s rising customer demands and expectations, it is important to not only provide options for customers to tailor their own experiences, but to also create engagements that feel consistent and cohesive across those channels. We will discuss how introducing this concept of orchestration into every touch point instantly means messages coming from different departments are transplanted into an intelligent workflow to ensure that the right message, reaches the right customer, on the right channel, at the right time.

Speakers:

Mathias Muehlfelder - Senior Director of Product Management @ Syniverse
Jeff Bak - Vice President of Product Management for Cloud Messaging Services @ Syniverse
Tim Green - Editor @ Mobile Ecosystem Forum
Douglas Orr - CEO and Founder @ Novastone
Anthony Flack - Head of Digital Delivery @ Santander

https://mobileecosystemforum.com/mef-...