The Blueprint Behind Customer Magic (Disney vs. 11 Madison Park)
Автор: Alvaro Dal Canton
Загружено: 2025-09-08
Просмотров: 4
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Can you design spontaneity? The world’s best brands already do.
Customer magic isn’t an accident—it’s a system. In this video, we dive into the paradox at the heart of legendary experiences: how Disney engineers joy with precision while 11 Madison Park creates it with personal, human gestures. Both approaches, though seemingly opposite, reveal a powerful truth about what customers value most.
We’ll break this blueprint down into three actionable rules that any business can use to craft lasting impressions. Along the way, you’ll see why blending structure with freedom is the ultimate strategy for building loyalty and love. If you’re curious about the future of customer experience, this conversation is for you.
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#customerexperience #hospitality #businessstrategy
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