Struggling With Negative Reviews? Do This! | Jason Muth

Описание: ➢ Subscribe:    / @smartstayshow  

I'm excited to dive into a topic that I know all too well - dealing with bad reviews. As a 29-time Airbnb super host who has welcomed over 5,000 guests to our properties, I've had my fair share of negative feedback, and I'm here to share my experiences and the strategies I've used to overcome them.


Now, I know getting a bad review can feel like a punch to the gut, but trust me, it's a normal part of the short-term rental game. In this episode, I'm going to walk you through my first-hand experience with a bad review, how I initially reacted, and the lessons I learned along the way. I'll also break down the Airbnb review process, so you understand how it all works, and share some tips on how to respond to those dreaded negative reviews in a professional and effective manner.


Whether you're a seasoned host or just starting out, I guarantee you'll pick up some valuable insights that you can apply to your own Airbnb business. So sit back, grab a pen and paper, and get ready to learn from someone who's been there, done that, and come out the other side stronger than ever. Let's dive in!"

Things discussed in this episode:

Jason Muth's first experience with a bad Airbnb review due to a forgotten changeover day.
The initial reaction to try and get the bad review removed, rather than focusing on learning from the experience.
The impact of a single bad review on Jason's super host status.
Understanding the Airbnb review process, including the 14-day window for guests and hosts to review each other.
The importance of responding to all reviews, both positive and negative, to demonstrate responsiveness.
Categorizing guest feedback into immediate action, feedback to address later, and ridiculous feedback.
Using guest feedback to enhance the property and communication, such as adding larger mixing bowls.
Responding to negative reviews professionally, by apologizing, addressing the issue, and mentioning any improvements.
The inevitability of multiple bad reviews, even for well-managed properties, and the importance of not taking them personally.
Encouraging hosts to use bad reviews as opportunities for growth and not let them sink their Airbnb business.


#realestatepodcast #realestate #realestateinvestor #SmartStayShow #realestateagent #RealEstateInvesting #AirbnbHostTips #BadReviewsManagement #GuestFeedbackImprovement #AirbnbReviewProcess #HostResponseStrategy #ShortTermRentalGrowth #AirbnbSuperHostStatus #GuestExpectationManagement #AirbnbPropertyEnhancement #HostResilience


*****

Join Jason Muth of Prideaway Stays and Straightforward Short-Term Rentals and Real Estate Attorney / Broker Rory Gill for another episode of SmartStay Show!

Following and subscribing to SmartStay Show not only ensures that you'll get instant updates whenever we release a new episode, but it also helps us reach more people who could benefit from the valuable content that we provide.

Get in Touch With Us:

🌐 SmartStay Show - https://www.smartstayshow.com/
📸 Instagram -   / smartstayshow  

*****

🌐 SmartStay Coaching - https://www.smartstaycoaching.com/
📸 Instagram -   / smartstaycoaching  

*****

🌐 Prideaway Stays - https://prideawaystays.com/
📸 Instagram -   / prideawaystays  
💼 LinkedIn -   / prideaway-stays  

*****

🌐 Straightforward Short-Term Rentals - https://www.straightforwardstrs.com/
💼 Jason Muth on LinkedIn -   / jasonmuth  
💼 Rory Gill on LinkedIn -   / rorygill  

This podcast and these show notes are not legal advice, but we hope you find both entertaining and informative.

AND PLEASE... 🚨 DON'T CLICK THIS LINK!! 🚨 - https://bit.ly/3rh6hdb