8 Ways to Improve Your Ecommerce Customer Service

Описание: Want to keep learning? Sign up to our newsletter to get HubSpot Hacks, Tips, Updates and Boosts straight to your Inbox.
Sign up now: https://www.nbh.co/become-a-hubspot-l...

So you're looking to improve your Ecommerce Customer Service?

Your customer service can say more about your business than your brand personality does. When done well, it can turn your casual website onlookers into loyal customers that spread the good word about your business.

The essential elements of direct customer service are to be positive, helpful and to go the extra mile which should be the same for e-commerce.

While your personality can't shine through as much as face-to-face, there are a number of ways to make sure you leave a lasting impression on your loyal customers and not for the wrong reasons.

Watch this video to find 8 tips for killer customer service for your online business.

QUICK VIEW GUIDE:
0:00 Start
0:40 The importance of customer service in e-commerce
1:52 How fast you can respond to questions
2:22 Use social media for customer service
2:39 Use FAQ’s
3:00 Implement customer feedback
3:32 Make sure your team is competent
3:59 Ensure your service team is good with people
4:24 Put yourself in the customer's shoes
4:55 Keep improving
5:24 Conclusion

To learn even more read our blog here https://www.nbh.co/articles/8-tips-fo...

#servicing #customerservice #ecommerce
How to Pivot your Content Plan on the Fly
   • How to Pivot your Content Plan on the Fly ...  
The Long-Form Content Revival of 2020 - How and Why to Create Long-form Content?
   • The Long-Form Content Revival of 2021 - Ho...  
What is Contextual Marketing? How Contextual Marketing is key for Customer Conversion
   • Видео  
Subscribe To Our Channel for more Videos on Digital Marketing:    / @nbhco  

Follow Us:
Neighbourhood Website: https://www.nbh.co/?utm_source=Video&...
Facebook:   / nbhcoaus  
Instagram:   / nbh.co  
Linkedin:   / neighbourhood-co  
Youtube:    / @nbhco