MFCJ6530DW MFCJ6535DW or MFCJ6930DW unable to receive fax

Описание: Learn how to troubleshoot issues when you are unable to receive faxes on your Brother MFC-J6530DW, MFC-J6535DW, MFC-J6930DW or MFC-J6935DW inkjet all-in-one printer.

Models covered:
Brother MFCJ6530DW
Brother MFCJ6535DW
Brother MFCJ6535DWXL
Brother MFCJ6930DW
Brother MFCJ6935DW

For missing dial tone issues click:    • Missing dial tone MFCJ6530DW MFCJ6535DW or...  

For more videos, tutorials, and FAQs visit our support site at: http://www.brother-usa.com/support

Quick Links / Table of Contents:
Models covered 00:09
Check for dial tone 00:18
Verify Receive mode settings 00:45
Verify compatibility settings 01:17
Receive test fax 01:17
Verify two-wire phone cord 01:54
Receive second test fax 02:05

Transcript:
Welcome. Today we are going to learn how to troubleshoot unable to receive fax issues on your Brother MFC-J6535DW

This video will cover multiple models. Even though your machine may not match the model referred to on the screen the overall process will be the same. (Covers MFC-J6530DW, MFC-J6930DW and MFC-J6935DW unable to receive too.)

We will begin by checking for dial tone. From the Home screen, press the Fax icon on the touchscreen. Now press “Hook” and listen for a dial tone. Press “Hook” again to disconnect, then press the Home key.

If there was no dial tone follow the link on the screen to learn how to troubleshoot for no dial tone issues. Otherwise we will need to verify your receive mode settings.

-----for no dial tone issues click:    • Missing dial tone MFCJ6530DW MFCJ6535DW or...  

Press “Settings” then press “All Settings.” Now press “Fax.” Press “Setup Receive” and then press “Receive Mode.”

Select the “Fax Only” option.

Next press the back arrow to return to the Setup Receive menu. Press “Ring Delay” and then select the 0 option. Press the Home key to return to the home screen.

Next you will need to change your machine’s compatibility settings. Press “Settings” then press “All Settings.” Now press the down arrow to reveal the “Initial Setup” option. Press “Initial Setup.”

Arrow down again and press “Compatibility.” Then select the “Basic” option and press the Home key.

Next have a test fax sent to your Brother machine. If the fax is received successfully then the issue is resolved. If not, disconnect the phone cord from your machine and verify that you are using a two wire phone cord. If you are using a four wire cord, replace it with a two wire cord like the one supplied with your machine.

Have another test fax sent to your machine. Once the fax is received successfully the issue is resolved.


For more Tutorials, FAQ's and Videos, visit us at www.brother-usa.com

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