eBay return - item defective. Turned out 100% working after testing.

Описание: Leticia Wark from Arizona returned 100% working item for the reason for return: Doesn't work or defective.
After testing the returned item it's clear that Leticia's reason is other than what she claims. Probably she did not spend enough time or attention to learn how to use it with instructions provided in the eBay listing.