How to Manage Unhappy Guests at Your Airbnb Property

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The reviews on your listing are so crucial to the success of your Airbnb business. The higher rating you have, the more likely someone will book. The lower your rating, the less likely someone will book. So providing a great customer experience, from start to finish, is key to getting a good review! Unfortunately, like any hospitality business, things will go wrong and not every guest will love their stay, but HOW you handle these unpleasant moments is truly the key to the success of your short term rental business.

In this video, Tony and Sara are going to go over some of the more common complaints and how to handle them.
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