4 Tips For an Effective Critical Incident Response | Salesforce on Salesforce

Описание: 90% of customers say how a company acts during a crisis reveals its trustworthiness. So how are you handling critical incidents?

In this episode, "4 Tips For an Effective Critical Incident Response" with Skip MacAskill, VP, Critical Incident Center at Salesforce, he shares behind the scenes strategies for how we effectively manage critical incidents. From gathering the right information, defining key roles and processes, to effectively using the right tools for the job. Learn how we are seeing an average decrease of 24% in case resolution time here at Salesforce.

Learn more on trailhead: https://sfdc.co/zdSfP

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