Difficult people don’t exist, poorly managed relationships do | Alan Willett
Автор: Strongstep - Innovation in Software Quality
Загружено: 2026-03-17
Просмотров: 5
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Everyone has worked with someone like this.
The person who questions everything.
The one who is never satisfied with what exists.
The one who seems difficult… but might actually have a point.
And this is where many leaders get it wrong.
We call them “difficult people”.
But most of the time, the problem isn’t the person — it’s how the relationship is being managed.
In this episode of StepTalks, Pedro Castro Henriques speaks with Alan Willett, international consultant and author of Leading the Unleadable, about what almost no one teaches:
How to deal with these profiles in everyday business life — without damaging the team, the culture, or the results.
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