The Art of "Catch & Throw": Listening and Feedback in Action
Автор: HUMAVIA - A Learning Path for Human Skills
Загружено: 2026-01-19
Просмотров: 32
Описание:
Are you just "hearing" or truly "listening"? Most people think communication is about being a great speaker, but the real secret to leadership and influence lies in how you handle the "return shot" in a conversation. In this masterclass, we explore how to defeat the "black hole" of silence—the uncertainty that crushes trust and kills great ideas.
What you will learn in this video:
The 3 Levels of Active Connection:
Level 1: Back Channeling: Beyond simple nods. Learn the difference between the "Robot Nod" and the "Empathetic Nod" to show you are genuinely processing information.
Level 2: The Logical Mirror: How to use rephrasing, clarifying, and summarizing to build perfect clarity and turn conflict into collaboration.
Level 3: The Emotional Anchor: The "emotional first aid" technique. Discover how to validate feelings without necessarily agreeing with the argument, allowing you to clean the "emotional wound" before solving problems.
The "Catch and Throw" Technique: A 3-step method (Acknowledge, Add, Ask) to navigate disagreements.
The Power of "AND": Why swapping "But" for "And" increases your perceived cooperativeness and stops you from "erasing" previous points.
The 24-Hour Challenge: Take our self-mastery challenge: a 24-hour "But Detox" and a "Mirror Audit" of your listening cues. Transform yourself from a passive observer into an active leader today.
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