Redefining CX: The CX Landscape with Ben Nottle | Trending Chats
Автор: SAP
Загружено: 2025-12-19
Просмотров: 26
Описание:
In this episode of Trending Chats, we sit down with Ben Nottle, Head of SAP Customer Experience Industry & Solutions, APJ, to explore why CX is now a top boardroom priority and how AI redefines how businesses engage with customers.
From AI-powered search boosting conversions to automated service processes reducing costs, discover how leading organisations are leveraging technology to drive both growth and efficiency.
00:04 - Welcome + why connected CX matters
00:21 - Why CX is a board priority (growth + profitability + GenAI)
01:22 - The 3 constituents of CX transformation (customer, staff, organisation)
02:11 - Platform must-haves: connected data + connected processes
02:48 - Keep it agile + wrap-up / contact
Learn more about customer experience & CRM solutions from SAP: https://sap.to/6054CrBZu
🎧 More episodes of the Trending Chats podcast:
Watch on YouTube: https://sap.to/6055CrBZR
Listen on Spotify: https://sap.to/6056CrBZr
Listen on Apple Podcasts: https://sap.to/6057CrBZT
#TrendingChats #CX #CustomerExperience
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