How Relevance AI Runs Support Agents: Copilots → Autopilot at Scale
Автор: Relevance AI
Загружено: 2026-01-14
Просмотров: 37
Описание:
In this Relevance Live session, Alex (Support & Community Lead at Relevance AI) breaks down how we built and scaled AI support agents - starting with copilots, then safely moving to autopilot.
You’ll learn:
Why jumping straight to autonomous support agents often fails
How copilots help teams refine prompts, tools, and guardrails
How our support workforce now handles ~80% of tickets with AI
How escalation, approvals, and accountability are built into agent workflows
What it actually takes to run AI agents reliably in production
This session is ideal for support, CX, and operations teams exploring AI - without sacrificing customer experience.
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