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Social Media Meltdown #26: The Rise of Social Customer Service
Автор: SocialMediaMeltdown
Загружено: 2012-12-11
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Show Notes: http://ow.ly/g3vHW
When was the last time you angrily tweeted about a product or service you were unhappy about? Or maybe you took to Facebook? How many of those angry public posts got you a response from the company's customer service reps? Customer service is a huge, changing market right now with the widespread use of social media as a form of user testimonials. On this episode we will be talking about why this is a genius idea, how it fits into a social media strategy, and some best practices in the industry.
www.facebook.com/socialmediameltdown
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