The Contactless Guest Journey: How Luxury Hotels are Embracing Tech | Podcast with Stuart Booth #45

Описание: 🎙️ Podcast Episode Description — Stuart Booth (Alliants)

In this pre-podcast call, we speak with Stuart Booth of Alliants, a company that has evolved from a consultancy to a product provider offering a full suite of digital solutions for the luxury hotel sector.

A key focus of the discussion is the changing mindset of hoteliers. Stuart explains the misconception that luxury guests prefer the traditional, in-person check-in experience. He shares stories of a recent "switch" where luxury hotel groups are now embracing contactless journeys to cater to modern travelers (Millennials and Gen Z) who demand efficiency, minimal clicks, and seamless, phone-based interactions. Alliants solves the problem of a "fractionalized" guest journey by integrating all services—from itinerary planning and payment tokenization to room entry—under one unified system.

💡 Key Topics:

Evolution of Alliants: Transitioning from a consultancy to a comprehensive product provider for the hospitality tech sector.
Frictionless Guest Journey: The shift from long check-in lines to seamless, contactless experiences using mobile digital keys.
Luxury Hotel Mindset: Overcoming the misconception that high-end guests prefer traditional service and embracing the demand for digital efficiency.
Apple Wallet Keys: The technology allowing guests to receive their room key directly on their phone, which updates automatically upon room assignment.
Unified System: Solving the "fractured" guest journey by integrating messaging, concierge, payments, and digital key into one platform.

🔗 Connect with us:

Follow Stuart Booth:   / spbooth  
Visit Alliants:   / alliants  

Follow Alexander Mihalcea: /alexander-imh
Follow IMH Media Network: /imhmedianetwork
Website: https://www.imhmedianetwork.com/en

#HospitalityTech #LuxuryHotels #GuestExperience #DigitalKey #AppleWallet #StartupGrowth #B2B #Podcast