Ep. 218: How Modern MD Built a Top Rated Urgent Care Experience - w/ Andrew Shulman, ModernMD

Описание: Running a multi-location urgent care is rarely about bold growth moves. More often, success comes from discipline, culture, and getting the fundamentals right before scaling.

In this episode, Michael sits down with Andrew Shulman, CEO of ModernMD Urgent Care, for a candid conversation about what it really takes to lead a 14-location urgent care organization serving underserved communities across Brooklyn and Queens.

With more than 20 years of healthcare leadership experience, Andrew brings a rare perspective shaped by hospitals, occupational health, national employer services, and now direct-to-consumer urgent care. Since stepping into the CEO role in 2024, he has focused on stabilizing operations, restructuring management, strengthening culture, and building systems that support sustainable growth.

Together, they explore why spreadsheet management alone fails in urgent care, how patient experience is driven by frontline leadership, and what metrics actually matter when you are responsible for multiple locations. This episode is a practical look at urgent care leadership from someone actively in the trenches.

🔍 In This Episode, You’ll Learn:
🏥 Why culture is the foundation of strong patient experience and retention
⭐ What drives consistently high Google reviews in high-volume urgent care settings
📊 Which CEO-level metrics matter most for multi-location urgent care owners
👥 How boots-on-the-ground management changes team performance
⚖️ The balance between speed, quality, and patient expectations
📍 Why location and community impact performance more than many operators expect
🚫 How avoiding shiny object syndrome protects long-term growth

🧠 About Our Guest:
Andrew Shulman is an innovative, results-driven healthcare executive with over 20 years of experience scaling and growing early-stage and multi-site healthcare organizations. He currently serves as CEO of ModernMD Urgent Care, which operates eleven locations serving underserved communities in Brooklyn and Queens, along with three additional clinics in partnership with The Brooklyn Hospital and St Barnabas Hospital.

Prior to ModernMD, Andrew spent twelve years as CEO of Mobile Health, where he scaled the company into a national occupational health provider with over 6,500 partner locations. He also previously served as COO of Affiliated Physicians, helping transform the organization into a national executive wellness and employer health services company.

Andrew is known for his transparent, high-EQ leadership style and his ability to build strong cultures during periods of growth and operational change. He holds a Master of Public Health from Columbia University and a BA from Emory University. Andrew lives in New York City with his husband, Jeremy, and daughter, Savannah.

🛠️ Resources:
Learn more about ModernMD Urgent Care and their mission to provide accessible, high-quality care in underserved communities. Website: https://modernmduc.com/
Instagram: ⁠  / ⁠  

Looking to improve culture, patient experience, or multi-location performance in your urgent care? Explore PCMP’s 90-day patient acquisition and growth framework⁠: https://patientcaremarketingpros.com⁠

💬 Stay Connected:
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Website: ⁠https://patientcaremarketingpros.com⁠
Facebook: ⁠  / patientcaremarketingpros⁠  
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YouTube: ⁠https://www.youtube.com/channel/UC9nw...

Want to be a guest, recommend someone for the show, or ask a question? We would love to hear from you.
Email us at ⁠[email protected]⁠

🎵 Intro and Outro Music by Devin Smith:
⁠https://open.spotify.com/artist/4UdQj...