NextGen Global Business Services for Financial institutions: Stop acting like a bank - 22 Oktober
Автор: Deloitte Danmark
Загружено: 2020-10-22
Просмотров: 306
Описание:
Financial services organisations have been moving to Shared Service Centers or more than a decade adapting and optimising their model.
However, disruptive technologies and customers are forcing organisational change.
For this session, we have invited Srishti Krishna, one of our global experts within global business services, to demonstrate examples of how to combine customer experience design with operational excellence to provide endless potential for growth and cost reduction for the financial services industry.
Based on experience from some of the largest global financial services organisations, Srishti Krishna will bring concrete examples on how to pierce through successive layers of the organization to get rid of manual processes, to increase automation, and to get closer to customers in terms of convenience and capabilities.
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