India Passenger Charter: Aviation Rights and Compensation
Автор: Balbeer Singh Danu
Загружено: 2025-12-13
Просмотров: 1
Описание: his document, titled "Fly Informed, Reach Relaxed" from the Indian Ministry of Civil Aviation, serves as a comprehensive Passenger Charter outlining the rights of air travelers in India. It details specific entitlements and compensation rules regarding common disruptions such as flight delays and cancellations, including mandates for providing meals, refunds, or alternate flights based on the duration of the delay. Furthermore, it addresses the protocol for boarding denied due to over-booking, specifying compensation levels unless an alternate flight departs within one hour, and outlines the process for refunds, including the option for no-charge cancellation or amendment within 24 hours of booking under certain conditions. The charter also explicitly covers the rights of passengers with a disability, requiring airlines to provide necessary assistance without discrimination, and clarifies that airlines are generally not liable for compensation in cases of force majeure or "extraordinary circumstances" outside their control.
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