Respond to Emotion by Understanding the Driver

Описание: Our ability to READ emotions in others, is a key determinant of success in any difficult conversation.

But even if we read the emotion correctly, it's our RESPONSE to that emotion that will make or break the conversation.

I feel like this a lesson I've had to learn the hard way many times over in my work in the emergency department, where emotions can run high for patients and staff alike.

In this video, I share what I've learned about the skill of "Understanding the Driver".

This is the second video of a series on "NURSE", a set of well-studied tools for responding to emotion, and it builds on the first skill of [Naming the Emotion](   • Respond to Emotion by Naming It  ).

As I hope you'll see, the most obvious response is not necessarily the best one.

0:00 The poker game of life
0:18 Understanding the driver
0:41 The biggest mistake
1:25 A better way to do it
2:12 Putting your cards on the table
2:55 Breaking it down
4:35 What winning looks like

If you're interested in joining a great conversation on effective communication skills, emotionally intelligent leadership and what it is to lead a good life, you can sign up to my weekly newsletter, the "Sunday Synapse" here:
haydenrichards.com.au
🙂