Reception, Patient Experience and AI with Dr Grant McAree (RoboReception) | Spilling The Teath

Описание: In this Quick Sips episode of Spilling the Teath, Alan is joined by dentist, entrepreneur and co-founder of RoboReception, Dr Grant McAree. Together, they explore why the foundations of patient experience have never been more important and how modern practices can blend human connection with the support of smart technology.

Grant shares his journey into dentistry, his experiences building and selling practices, and why many patient challenges stem from their front desk experience. Drawing on hundreds of mystery shops and years of coaching, he explains how poor first impressions can damage trust, reduce conversions and impact retention long before a patient reaches the chair.

In this episode, you will learn:

• How small improvements in communication can transform trust and loyalty
• Why understanding your team as individuals is the key to building real culture
• How to uncover your true ‘why’ and use it as your practice USP
• The emotional pressures of dentistry and the importance of seeking support
• How AI tools like RoboReception and Dentally can free teams to focus on people, not paperwork

Whether you’re a dentist, practice manager, or receptionist, this episode is full of practical steps to strengthen your patient experience and reduce practice stress

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Stay tuned for the rest of Season Two, dropping every Wednesday, as we explore leadership, team dynamics, patient-centred care and the technologies shaping the future of dentistry.