Supply Chain Glitches - What to do when things go Wrong

Описание: Supply Chain Management is never easy or smooth. There are often problems and glitches that make our jobs more interesting. ! Anna Lindsay, CEO of Rural Freight Connections joins me today to talk about "What to do when things go Wrong"

You can reach out to Anna here:   / anna-lindsay-a53ab467  

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TIMESTAMPS (in case you want to skip) 👇

0:00 Intro
0:40 Key Insight in Supply Chain
3:22 Communication
5:44 3 Things to Think
6:33 Outro

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** Video Summary - Supply Chain Problems / Glitches **

In this video, we explore the challenges of managing supply chain glitches and how to navigate them effectively. Joined by Anna Lindsay, CEO of Rural Freight Connections, we discuss what happens when things go wrong, particularly after a go-live implementation, and how to regain stability.

Key insights include:
1. **Understanding the Impact**: Post-go-live issues often stem from customer stress and team fatigue, making communication and strategic planning critical.
2. **Customer Management**: Reassure your customers, address their concerns, and gain their support to create space for recovery.
3. **Team Support**: Recognize employee exhaustion and decide whether to support the existing team or bring in fresh resources to maintain momentum.

Anna shares a practical 4-point checklist for immediate action when the "wheels fall off":
1. Address customer concerns.
2. Evaluate team capacity and needs.
3. Ensure system and operational basics are solid.
4. Monitor throughput and manage volumes effectively.

Packed with actionable tips, this episode is a must-watch for anyone managing the complexities of supply chains. Don't miss the real-world examples and strategies shared to handle high-pressure situations effectively!

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