USB Leader's Angle: The hidden wealth of customers and clients, 19 June
Автор: Stellenbosch Business School
Загружено: 2014-06-18
Просмотров: 463
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Why should you attend this talk?
Join us for this Leader's Angle talk where Doug Leather, CEO of REAP Consulting in Johannesburg, will clarify the idea of customer-centricity.
He will, among others, discuss the strategic imperative of customer-centric business model innovation, and the importance of customer-centricity in gaining a competitive advantage, delivering superior business performance and building a customer-centric business.
About the speaker:
Doug Leather is an expert in customer management and works globally with blue chip organisations. He has multi-industry and multi-country insight into customer management, best practice application, customer experience, business models and business performance improvement. Leather is author of the book The Customer -Centric Blueprint.
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