The Human Centric Movement
Автор: dr. Zanna van der Aa
Загружено: 2025-08-22
Просмотров: 114
Описание:
After 100 years of industrial revolution based organisation systems, the world needs something else. More focus on people, customers and employees, more focus in purpose. In this short video, my guests from the Human Centric CEO series and I share why we believe a new human centric movement is necessary for organisations to thrive in coming years.
NEW! Once You See It - Executive Guide to Human-Centric CX Transformation by Dr. Zanna van der Aa is out now!
It contains a unique combination of perspectives: the CEO perspective and the CX transformation lead perspective.
And in between these two parts of the book, she also shares a chapter on the role of AI in experience.
https://www.amazon.com/Once-You-See-H...
About Dr. Zanna van der Aa: 25+ years in CX transformation | PhD in Customer Experience | Author of “Once You See It” | 250+ transformations across 25 countries | Worked with Randstad, Egon Zehnder, Allianz
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