How Pega + Genesys Cloud Improve Agent Experience | Agent Desktop Demo 2025
Автор: TTEC Digital
Загружено: 2025-06-26
Просмотров: 229
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Watch how TTEC Digital brings together Genesys Cloud and Pega in one unified desktop. This demo walks through the full agent experience — from login to wrap-up — showing how integrated call controls, real-time customer insights, and a 360-degree view of the customer help agents work faster and more efficiently. No switching tabs, no retracing steps. Just smarter, more streamlined service.
#GenesysCloud #Pega #CX #AgentExperience #TTECDigital #UnifiedDesktop #CCaaS #ContactCenterCX
At TTEC Digital we help you create deeper relationships with customers by optimizing CX at the point of conversation. We’re leaders in this space, pairing decades of experience innovating, deploying and building on the world’s leading CX technology platforms with proven expertise in CX strategy, analytics, AI and more.
Visit https://ttecdigital.com/ to learn more or connect with us on social:
LinkedIn: / ttec-digital
Facebook: / ttecdigital
Twitter: / ttecdigital
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