Digitizing Saves UK Dept of Transport 4.75 Million Pounds

Описание: The Blue Badge program in the UK was one of the most complained about services offered. Since the Dept of Transport updated the UX of the platform, they’re projected to save £4.75 million.

Given that the Blue Badge program is a necessity for disabled citizens, the low satisfaction and user rates of the previous digital signup presented a crucial problem for the Dept of Transport. Through a digital transformation with Valtech, they were able to change the public perception of the service as well as positively change the lives of multiple citizens. That we were able to do this while also saving nearly five million pounds for the government shows the effect of digitization in the Public Sector.

This interview with Daniel Fyfield, Service Owner of the Blue Badge program, we hear how working with Valtech opened the door to innovations they couldn’t have anticipated in the service. And see first-hand the results of digitization on the public sector.

To learn more about how digitization helps all industries, be sure to subscribe to our channel.

Learn more about iterating with the public’s help: https://www.valtech.com/insights/iter...