2021 UCF PARC Keynote: “Administrative Burden: A Framework for Research and Practice”
Автор: UCF CPNM
Загружено: 2021-04-28
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2021 Public Administration Research Conference Keynote
“Administrative Burden: A Framework for Research and Practice”
The last decade has seen new interest in the study of the frictions that people encounter in their interactions with public services, which can emerge from basic public services like getting a driver's license, the social safety net, or rights such as voting. A variety of scholars have framed such frictions as administrative burdens. Such burdens can have big effects, reinforce patterns of inequality, and be deliberately used in ways that make programs less accessible and frustrate the public. The topic offers a scholarly and practical challenge to the field of public administration to demonstrate both relevance and rigor in a topic that the public cares about and which matters to policy outcomes. The lecture reviews the basic concept and summarizes the key empirical findings since the concept emerged.
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