33 Years of Kindness: The Story of La Jolla Cosmetic

Описание: 00:Marie Olesen, La Jolla Cosmetic’s longtime leader and CEO, joins us as the inaugural guest of the La Jolla Cosmetic Podcast. With LJC Podcast host and Chief Community Officer Monique Ramsey, Marie reflects on 33 years of passion for service and excellence -- from the day in 1988 when Dr. Merrel Olesen left his position as the Chief of Plastic Surgery at Scripps to found LJC, through the distinction of receiving the MyFaceMyBody Global Plastic/Cosmetic Surgery Practice of the Year in 2020 -- and everything in between.

As the leader of San Diego’s oldest cosmetic practice, Marie shares her most pivotal experiences, including the response she received to her first customer service feedback letter from the General Manager of Disneyland in 1956, the unforgettable feedback she received from patients in the early years that led to big changes for all patients, and what it really means to win the UT’s Best of San Diego 20 years running.

Whether you’ve been a patient for 3 decades or haven’t picked up the phone yet, listen in for the one thing Marie wants all patients to know if they’re considering LJC and stay to the end to receive a special promo for your next visit.

Links
Marie’s letter to Disneyland in 1956
  / urn:li:fsd_profiletreasurymedia:(acoaaajil...  

MyFaceMyBody Award Winners 2020
https://www.myfacemybody.com/awards/a...

San Diego Union-Tribune Best of 2020
https://www.sandiegouniontribune.com/...

Mother Antonia Brenner
https://eudistservants.org/biography-...

Las Patronas
https://laspatronas.org/

Humble Design
https://www.humbledesign.org/san-diego

Contents of this video:
00:00 - Meet Marie Olesen
00:59 - Marie’s letter to Disneyland in 1956
15:17 - How did people find plastic surgeons before Google?
18:30 - Winning ‘Best Cosmetic Plastic Surgery Practice in the World’
20:26 - Importance of Ratings and Reviews
25:09 - How has LJC changed over the years?
42:25 - Servant Leadership