How Workforce Management WFM Impacts Employee Experience l Juanita Coley

Описание: Workforce Management (WFM) Directly Impacts Employee Experience—Here’s How!

Many people overlook the connection between workforce management and employee experience, assuming WFM is just about scheduling and staffing. But in reality, WFM plays a critical role in job satisfaction, burnout prevention, and work-life balance.

In this video, we’ll break down:
✅ The 4 Core Pillars of Workforce Management
✅ How Data, Forecasting, Scheduling & Intraday Management Shape Employee Experience
✅ Why Poor WFM Leads to Burnout & Low Engagement
✅ How Businesses Can Improve Employee Retention With Better WFM Strategies

📌 If you care about customer experience, you MUST care about employee experience first!

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