How to Scale a Restoration Business Without Insurance

Описание: Most restoration businesses live and die by insurance work. Shane Hitchcock built Rhino Restoration to $1.4M in year one doing the exact opposite and he's on track for $3M.

In this episode of Albi After Hours, host Alex Duta (CEO of Albiware) sits down at Rhino Restoration HQ in Tampa with co-founder Shane Hitchcock to break down the "retail restoration" model: quote on the spot, collect 50% down and 50% on completion, and keep accounts receivable under 30 days no waiting on adjusters, no cash-flow stress.

Shane came up through lead generation, not restoration, and that sales-and-marketing-first mindset is the whole engine. He gets candid about where Rhino's leads actually come from, what new hires have to unlearn coming from insurance-heavy shops, how customers still get reimbursed without the company being held hostage by the claims process, and how he bids jobs without leaning on Xactimate.

If you're a restoration owner tired of chasing receivables and fighting insurance to get paid, this conversation is a different playbook for scaling water, fire, and mold work and a look at the mindset shift that makes it possible.

0:00 – The model that frees you from insurance control
1:02 – Welcome from Rhino Restoration HQ in Tampa
1:59 – From lead-gen company to restoration founder
3:24 – Where the name "Rhino" came from
4:05 – $0 to $1.4M in year one (and on pace for $3M)
5:05 – The retail model: quote upfront, 50% down, paid on completion
5:41 – Keeping accounts receivable under 30 days
7:01 – Where the leads actually come from
9:04 – "A sales & marketing engine that happens to do restoration"
10:16 – What new hires have to unlearn
11:29 – How customers still get reimbursed by insurance
12:42 – Bidding without Xactimate & educating adjusters
15:47 – The vision: building toward $20M
16:32 – Advice for anyone starting a restoration business

If you are a restorer looking to streamline operations, reclaim your time, get paid faster, and propel your business forward, book an Albi demo here: https://bit.ly/3T6x0Yo

🔔 Subscribe to @albihq for more conversations propelling the restoration industry forward.

#RestorationBusiness #WaterDamageRestoration #RestorationIndustry #SmallBusinessGrowth #Albi