Books to become a Communication master | Books recommendations | book on communication skills.

Описание: In this video I am going to recommend you 7 books which will help you to become master in communication.

Communication skills involve listening, speaking, observing and empathizing. It is also helpful to understand the differences in how to communicate through face-to-face interactions, phone conversations and digital communications, like email and social media.

Top 10 Communication Skills for Any Job

#1. Written And Oral Communication. Verbal communication is using words to convey information and it includes both written and oral communication. ... #2. Presentation. ... #3. Active Listening. ... #4. Nonverbal Communication. ... #5. Feedback. ... #6. Respect. ... #7. Confidence. ... #8. Clarity.

The single biggest problem in communication is the illusion that it has taken place.“ ~ George Bernard Shaw

If you are working with other people (and who is not?) one of the most important skill to master is definitely communication. Even if you are working on your own, being able to communicate clearly with friends and family is very helpful.

In my personal journey I learned that there are a lot of skills that are important to succeed: focus, imagination, strategic-planning, result-orientation. However, the one single skill that has the most leverage with people is the art of communication.

And communication is not only to make your point clear. Often communication between two people consists of two human beings trying to tell each other their version of the story. Or as Jeff Daly puts it: „Two monologues do not make a dialogue.“

To understand true communication and then to improve yourself there is one of the best things you can do in personal development. In this article I want to see what good communication is and what the factors that need to be understood and practiced are …

The goal of communication

Let’s look what Wikipedia can tell us:

„Communication is the process of conveying information from a sender to a receiver with the use of a medium in which the communicated information is understood the same way by both sender and receiver.“

Pretty cool definition and especially the last part is not trivial. We could say that the goal of good communication is mutual understanding.

Now, obviously communication is the exchange of information. We are talking about direct communication here, face to face. Communicating over phone or on the internet is similar but nevertheless a different story.

There are two parties involved when we communicate: the sender and the receiver. The whole thing goes as follows:

1. Codifying

As the sender we are packing what we want to express into words (and other things see below).

2. Sending the message

The actual process of communicating is happening. Here can be any kind of noise that can disturb the message.

3. Decodifying

The receiver gets the message – and decodes it to understand it. Then he actually understands his representation of the message.

So if we repeat it: the goal of communication is mutual understanding of the same thing. This means, that encoding and decoding produce the same results in our heads. I think we all have experienced that this is not as easy as it sounds. How often have you said something to another person who understood a completely different message from what you said? How can that be?
not just speaking words

If we can answer this question we surely become able to be a better communicator. The first important thing to understand is that communication with another person is not just speaking out your thoughts and expecting the other person to reproduce them in the head. Along with the verbal comes the so-called non-verbal communication .

Surprisingly only 7% of the received message is determined by the spoken words. Now this should ring a bell! 38% is the tone of your voice and 55% of the received message is determined by body-language (body-postures, gestures, eye contact and general outlook). This is measured by Mehrabian and Ferris in „Inference of Attitude from Nonverbal Communication in Two Channels“ published in The Journal of Counselling Psychology Vol.31, 1967,pp.248-52. Surely this may vary from person to person, but those are average numbers so we can assume that they work in reality.

Just think for yourself a minute, how you receive a message from someone talking to you and what influences the overall representation you make for yourself. This means that from the senders viewpoint good communication is definitely only a little bit of what you are saying. In general, how you say it is much more important:

Good and natural postureA fitting tone of voiceWhere are your eyes? Where is your head? Are you looking to the person you are speaking?Your whole self-presentation, including clothes and general outlookThe 4 parts of the message

To get even deeper into the communication process it is also very helpful to know what we are sending, if we are communicating.