Pain & Joy of Technology Adoption w/Alex Frangadakis | Ep. 4 Pain & Joy of the Dental Lab Business

Описание: Alex shares the pain of technology adoption as a lab and how working through that pain has also brought them great joy as a lab.  Alex shares how their 55 year, 2nd generation family owned lab, California Dental Arts, has used technology as a lever to help their dentist partners become more efficient and happy dentists. 

What You’ll Learn:
Why choosing the right vendor matters more than the machine
The mindset shift: “Green and growing or ripe and rotten”
The real cost of technology adoption
What happens when you buy a lab and lose 40% of its business overnight
Why turnaround time is now the new competitive advantage — and how automation and workflow - -- The future of dental labs

Chapters:
00:00 – Intro
01:49 – Pain as a Teacher: The Surfactant Story & Follow the IFUs
04:10 – “Green & Growing or Ripe & Rotten”, The Digital Turning Point
08:15 – The Hidden Cost of Equipment: Service, Support & SLAs
10:40 – When “Turnkey” Isn’t Turnkey
12:58 – Buying Labs Gone Wrong: 40% Client Loss After Rebranding
19:22 – Scaling Relationships, Not Just Crowns
20:32 – The Scanner Bet: Placing Scanners, Owning the Risk, Earning Loyalty
26:33 – From Analog to 80% Digital: What Actually Worked
30:18 – Turnaround Time Is the New Currency
39:57 – The Next 24 Months of Automated Design & Chairside Printing
45:16 – Why High-Touch Relationships Will Outlast Every Trend
(Use chapter markers to jump to any section.)

If this conversation challenged the way you think about technology, relationships, or the future of the dental lab industry, don’t let it end here.

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At Harvest Dental, we believe craftsmanship, service, and human connection will always matter, no matter how advanced the tools get. Stay green, stay growing, and we’ll see you in the next episode.

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