4 Keys to Patient Navigation

Описание: 4 Keys to Patient Navigation. Learn from the experience of one of the original patient navigation companies: Compass Professional Health Services.

I founded Compass with two other co-founders and together we grew the company to 1.8 million members across 2,000 employer clients over 11 years.

Over the years we learned A LOT about how patients navigate the US Healthcare System.

Here are 4 Keys to Patient Navigation:
1) Navigation is a 'Thing' - Patient Navigation is widely used in ACOs, Onsite Clinics, Medicare Advantage Plans, Hospital Systems, Employer-Sponsored Plans and Medicaid.

2) Patient Navigation gave us a Cross-Sectional view across the country and across medical specialties.

3) The two MOST IMPORTANT factors for a patient when searching for a doctor are TIME (i.e. how soon they can get an appointment) and LOCATION (i.e. is the office easy to get to). Not Price. Not Quality.

4) Women Run the Healthcare of a Household. Greater than 80% of healthcare decisions of a household are made by women. Accordingly, patient navigation communication must be geared toward women.

Sources:
https://www.ncbi.nlm.nih.gov/books/NB...

https://memorialhermann.org/services/....

https://www.prnewswire.com/news-relea...

https://pubmed.ncbi.nlm.nih.gov/25418....

https://scholarship.claremont.edu/cgi...

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