This Is Why People Reject AI Products (Explainable AI)
Автор: The UXverse
Загружено: 2026-02-01
Просмотров: 52
Описание:
In this video, I break down the UX problem that kills even the best AI products:
You’ll learn:
Why people don’t trust AI they can’t understand
What Explainable AI (XAI) really means in practice
Why Explainability is a UX problem, not a technical feature
The 3 explanation types every AI system needs
UX patterns that turn AI from a black box into a trusted teammate
#explainableai #xai #ai #uxdesign #uidesignlearning #productdesign
0:13 – Why AI Gets Turned Off
0:49 – Accuracy vs. Trust
0:58 – What Explainable AI Really Means
1:28 – Global Explanation (How the System Thinks)
1:50 – Local Explanation (Why This Result?)
2:07 – Example-Based Explanation (Humans Think in Comparisons)
2:25 – Why Good AI Still Fails
2:35 – UX Patterns That Build Trust
2:43 – Pattern 1: Show Only 3 Reasons
2:54 – Pattern 2: Two Layers of Explanation
3:07 – Pattern 3: What-If Explanations
3:22 – Pattern 4: Show Uncertainty
3:41 – Pattern 5: Give Users Control
2:25 – Why Good AI Still Fails
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