From 0 to 100+ Employees: How JAG Metals Scaled on Customer Service with Justin Bradley

Описание: What does it take to build a company that runs like a machine without losing the human side?

In this episode, I sit down with *Justin Bradley**, **Co-Founder of JAG Metals* (Weatherford, TX), to unpack the real story behind a blue-collar growth journey: from building metal buildings in the field to running an operation that’s pushing **24/7 production**, expanding toward **10 facilities**, and competing in a market that’s gone from **1 to 5 roadformers within 30 miles**.

Justin’s core belief is simple (and rare):

*“We don’t sell steel we sell customer service.”*

And he breaks down exactly what that looks like when contractors need speed, reliability, and partnership—not excuses.

*What you’ll learn in this episode:*

✅ The origin story — including the wild moment Justin *bought their first building at a Chinese buffet*

✅ How JAG turned early “no jobs” days (and ping pong) into a *24/7 operation*

✅ Why *speed is customer service* (ex: orders in Tuesday → delivered Thursday)

✅ The hardest part of running a growing company in 2025: *steel volatility, trade swings, and rising costs*

✅ The leadership shift that happens when you realize you’re waking up for **400+ people**, not just yourself

✅ The #1 internal bottleneck at scale: *communication across 100+ employees*

✅ What’s next: *portable rollformers on job sites, roofing expansion, minimizing waste, and AI tools that help contractors without adding complexity*

Justin also shares hard-earned advice for younger builders and entrepreneurs:

*bury yourself in the work early, don’t outrun your skis, and stay true to who you are.*

*Connect with JAG Metals:*

🌐 Website: *jagmetalsllc.com* (make sure you include the **S**)

📞 Local: *817-599-5241* (817-599-JAG1)

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If you’re in **construction, manufacturing, metal buildings, roofing, or the trades**, this episode is packed with real operator lessons on service, systems, and scaling under pressure.

*👇 Drop a comment:* What’s one thing you do to “sell customer service” in your business?

#LaddersToLeadership #JAGMetals #MetalBuildings #Construction #Entrepreneurship #CustomerService #TexasBusiness #Trades #Manufacturing #Leadership #AIForTrades