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How to Use Customer Insights Journeys in Dynamics 365
Автор: Wild Tech
Загружено: 2025-02-21
Просмотров: 426
Описание:
In this video, John Lawrence, Lead Consultant at Wild Tech, explores Customer Insights Journeys in Dynamics 365. He provides a step-by-step demonstration of real-time marketing features, including segmentation, triggers, and automated customer journeys.
Key Learnings:
• How to create and manage customer segments using behavioural data and attributes to personalise marketing campaigns.
• How to build automated customer journeys using triggers, emails, SMS, and push notifications.
• How to track marketing performance with reporting and analytics, including engagement metrics and customer insights.
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