Risks with Sorting in Complaints Management
Автор: Shiv Martin Consulting
Загружено: 2025-02-24
Просмотров: 5
Описание:
Our brains love to categorise and sort things but there are huge risks to labelling and sorting individuals into categories. Many resources on managing challenging interactions talk about particular categories to put people into. I think that's a mistake!
Read more about categorising people according to their personality test results in my blog: The Risks of Using Personality Tests in the Workplace https://www.shivmartin.com.au/post/th...
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