COPC CX Standard for Customer Operations Management
Автор: EMMORALESM
Загружено: 2025-03-29
Просмотров: 308
Описание:
The COPC CX Standard for Customer Operations Management is a performance management system designed to improve customer experience (CX), operational efficiency, and business results in contact centers and customer service operations.
Key Features:
✅ Customer Experience Focus: Ensures high satisfaction and loyalty.
✅ Operational Efficiency: Reduces costs while maintaining service quality.
✅ High-Performance Metrics: Defines key KPIs for productivity, quality, and satisfaction.
✅ Quality & Process Management: Establishes rigorous criteria for continuous improvement.
✅ Leadership & Planning: Emphasizes strategic direction to achieve CX goa
Повторяем попытку...
Доступные форматы для скачивания:
Скачать видео
-
Информация по загрузке:
