Handling Unexpected Social Media Crises in Hotels: Learn The Best Practices
Автор: Setupmyhotel
Загружено: 2026-02-08
Просмотров: 16
Описание:
Learn how hotels should respond to unexpected social media crises, based on a structured SOP approach designed to protect brand reputation and guest trust.
In this video, you will learn:
• What qualifies as a social media crisis in hotels
• How to identify early warning signs
• Immediate actions to take when a crisis occurs
• Who should respond and what to say publicly
• How to manage guest communication during a crisis
• Taking conversations offline professionally
• Post-crisis review and prevention strategies
This training is ideal for Hotel Managers, Front Office Leaders, Marketing Teams, and Guest Experience Managers.
If you found this helpful, please like and subscribe for more hotel SOP and operations training.
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