Gentle Response LLC - De-escalation Training with Scenario Role Playing

Описание: http://gentle-response.com/
Conflict De-escalation Training

This is a short 4 minute video from a De-escalation workshop I had with church security personnel, with some of the scenarios I had the students go through. Scenarios will be geared towards what you and your staff could potentially face and are realistic. Do you REALLY know how your staff will handle a stressful situation with a highly agitated person in their face? Believe me, a person who can handle a job interview doesn't mean they can handle a volatile situation with a person who may be larger than them.

I am a retired police officer with a passion for teaching, motivational speaking, and sharing stories of experiences while working as a police officer that emphasize how to deal with the general population and how to deal with stressful situations or problematic persons.

Drawing on my experiences in law enforcement, I now give lectures & presentations to share what I learned about verbal de-escalation and conflict resolution, what I saw work and what failed in dealing with all sorts of people, be they angry, rude, drunk, high, obnoxious, what ever. Students then can go through scenarios with role players to practice what I teach and get a feel for dealing with a potentially volatile person.

I am very strong advocate for realistic scenario training, it reinforces learned skills and concepts much more than just reading or watching a video. Did you learn to drive a car from just reading about it? Or did it take strapping yourself into a car and getting a feel for how much pressure to press on the accelerator and realizing how much you can and can not see around you with just the mirrors alone? Did you really learn and understand the 2-second rule when following another vehicle from reading about it or did you have to actually figure it out in person while driving in traffic? How about learning to swim? Shoot a gun? Align the sights, control your breathing, squeeze the trigger… It’s all very simple, right?

Dealing with potentially volatile people and situations are the same thing, and science and studies and tragedies have shown time and time again the correlation between training and what a person will do without thinking about when in a high stress situation.

People who do not deal with highly stressful situations or potentially volatile persons on a consistent basis WILL have a surge of adrenalin that will highly likely give them what I call a vapor lock, and that moment may result in a disaster. My training will help guide them through that initial adrenalin dump, help them keep a level head, make proper decisions, and execute proper actions.
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http://gentle-response.com/


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